Cancellation, Exchange, Return, and Refund
1.Shoppers may cancel purchases at any time before the Product status is in "Merchant Received Order". Once the purchased Product is in "Merchant Received Order" status, cancellation will be subject to Merchant and OPUS INFINITI SERVICES PVT LTD's approval. Once Product is in "Shipped" status, such purchase will be subject to OPUS INFINITI SERVICES PVT LTD's return policy, as set out in Appendix 1. In the event that there is any disagreement between the Merchant and OPUS INFINITI SERVICES PVT LTD regarding this matter, parties shall discuss and negotiate accordingly and Shoppers may report non-arrival, request for the return, or exchange of the Product at any time within Order Finalization Period (OFP). Order Finalization Period (OFP) will ends at 24 hours after Shipment ETA which determined by Merchant.
2.With respect to a return-related matters, Merchant is required to provide goods return address and contact on any product sold. Merchant agreed to handle all goods return issue and OPUS INFINITI SERVICES PVT LTD shall not serve as handling agent.
3.After receiving returns-exchange requests from Shoppers, Merchant must respond either approval or denial within 2 (two) business days. Should the Merchant fail to do so, OPUS INFINITI SERVICES PVT LTD may assume that the Merchant has accepted to the Shopper's request and shall automatically proceed with the refunds / exchange. Once the request for returns-exchange has been followed up by the Merchant and the Merchant have received the Products returned by the Shopper, Merchant shall verify the conditions of returning goods and confirm the returns-exchange is successful. However, in the case where the Merchant wishes to dispute Shopper's return of the Products and request for refunds, or exchange, OPUS INFINITI SERVICES PVT LTD may postpone refunds if the Merchant request to postpone refunds by providing evidence on suitable reason.
4.Returns costs shall be borne by the party attributable to the returns request, such as:
4.1Shopper, where the returns is due to his / her change of mind and.
4.2Merchant, where the returns is due to the defects in the Product, delivery delay by Merchant, and / or delivery of the wrong or different product.
5.For exchange of the Product (s) due to defects in the Product or if the wrong / different Product was sent to the Shopper, the Shopper must return the Product to the Merchant. The Merchant will deliver the replacement Product to the Shopper after the Merchant receives the returned Product. Merchant is obligated to use shipping company that provides tracking system and Merchant must inform the tracking number to the Shopper. For exchange of the Product (s) due to the Shopper's change of his / her mind, the exchange must be pre-approved by the Merchant and re-delivery charges will be completely borne by the Shopper. The Re-delivery payment charges must be paid by the Shopper to the Merchant after the Merchant agrees to exchange the Product (s) and Merchant has received the Product (s) from the Shopper.
7.Merchant shall submit business identification information such as a copy of business licenses or company documents as requested by OPUS INFINITI SERVICES PVT LTD, business representative's identity document (My Kad/Passport), and any other required supporting documents by OPUS INFINITI SERVICES PVT LTD, evidencing that the bank account is owned by and in the name of the Merchant.
8.The amount payable by OPUS INFINITI SERVICES PVT LTD to the Merchant for successful sale through the Website is the Settlement Amount. The Settlement Amount will be calculated and direct transfer to Merchant's registered Bank Account 5 (five) business days after the Order Finalization Period ends.
9.The Settlement Amount shall be paid in the following method whichever the latest:
10.Within 5 (five) business days after the day of the Shopper's confirmation; or
11.Within 5 (five) business days from the completion date of the Shipment ETA as stated in the Website; or
12.Within 5 (five) business days after the day of the receipt of the proof of delivery from Merchant or the corresponding Shoppers.
14.OPUS INFINITI SERVICES PVT LTD views protection of Shoppers and Merchants' privacy as an especially important community principle. User information is stored and processed on computers protected by physical as well as technological security devices.
15.OPUS INFINITI SERVICES PVT LTD does not sell or lease-out Merchant's personal information to third parties for marketing or business Reviews their purposes without consent from the Merchant. Usage of Merchant information will be limited to purposes as described herein. Merchant can access and modify the information provided to OPUS INFINITI SERVICES PVT LTD and choose not to receive on certain communications by signing-in to Merchant's account in the Website.